I bought this roller a little less then a year ago when I found out that my favorite adhesive, Kokuyo, wasn’t going to be sold in the US anymore. The store I was at was offering a deal on buying the roller and getting a refill free. I guess this should have been a sign that it might have been a product that wasn’t moving as this store rarely runs sales. I’ve used about 12 refills over that time and I had 2 that the tape broke, but I was able to fix that on my own and 2 or 3 that at times were difficut to roll but if I moved the roller on a few feet it would start to work properly again. I guess this should have been a 2nd sign that I should have looked for something else, but it was a good price at Hobby Lobby for refills when they were on sale and I hate shopping for good adhesives. I sat down earlier this week to start making cards when the 1st of the 3 I’ve had trouble with this week failed. I posted on their Facebook page hoping there was a quick and easy fix so I could quickly get back to crafting. Someone posted a couple hours later that I should called CS and have them trouble shoot. I’m sorry I hate calling anyone unless it’s a life or death reason. I was hoping for a take some duct tape or something response from anyone, but now my post has been removed by them. (this is a big problem to me as well.. companies censoring their pages) So I did the next logical thing to me..chalk it up to a bad roll and just use the other two I had on hand. The 2nd suffered the same fate last night around 11pm and well craft stores aren’t open 24 hours a day for emergencies, so I stuck my last roll in…this morning I just go crazy when my last roll fails after 3-4 feet and I had just 3 cards left to do. I take it out of the roller and start turning the roller with my fingers. At least I was able to complete my projects. Now I’ve decided that while about 50% of the time I get a roll that has no problems the other 50% have caused headaches. Something that until today I hadn’t thought that closely about just chalking it up to a bad roll. Also the packaging nor the roller tells me where these are made which is at this point means so little, but I thought products had to share where they were made.
I’m sure writing a review just a hour after you almost throw the whole thing across the room in frustation is going to be a bit biased towards the negative, but doing some searching you can find posts on message boards from others who haven’t been happy either.